One of the irritations of a home loan application is preparing and sending all the supporting documentation that the lender requests. Payslips, drivers’ licences, bank account statements all contain highly confidential information, so it’s important that we continue to ensure your data is safe.

Rather than sending multiple emails, which if you mistype the email address, could be sent to the wrong person, we’ve implemented a file collection portal to ensure your files come directly to us.

Our Client Centre Portal provides a safe and simple means of submitting personal information and supporting documents. Using multi-factor authentication, each applicant is assigned a personal link for added security. You no longer need to send multiple emails with attachments, as the portal is a secure communication channel for sharing sensitive information.

Client Centre Portal Overview

Benefits of using the Client Centre Portal

• Your data is secure using the same encryption technology as the banks

• Access to the portal is protected by two-factor authentication

• Data sent through this portal is more secure than emailing the files directly

• You can see the full list of required documents and what items are still outstanding

• You don’t have to upload everything at once and can return to the portal and upload at anytime

• Upload files directly from your computer’s hard drive

• You don’t need to remember a password, your link is customised to you

• You don’t need to send loads of emails with multiple attachments and risk those emails going to the wrong person

• If you only have hard copy files, you still have the option to post them to us.

How to access

We will send you an email with a personalised link for you to access the Client Centre Portal. Once you click on it, a SMS will be sent to your mobile number with a code for you to input. Once you have entered the code, you will be able to access the portal.

Each applicant will be sent a separate link.

We set a deadline for the link to expire within 7 days, but we can extend that deadline if you need more time.  

The Home Page

The front page of the Client Centre is your landing page. From here you can see the documents sent by us to you ready for downloading and signing.  These appear on the right hand side of the page.

The Borrower Section

In this section, applicants will be able to:

• Update your own personal details, including your current and previous address/es. (Note, lenders require at least 3 years of residential addresses)

• Provide current and previous employment details (Note, lenders require at least 3 years of employment history)

• Add the details including name and date of birth of any dependents (children under the age of 18) you have

• Upload your supporting documents. There will be separate sections for each document request with individual instructions for each of the documents (ie, 3 months of transactional bank account statements)

• Link to Cash Deck for you to access your bank statements using an encrypted portal. It is now mandatory for mortgage brokers to collect bank statements using a secure service. Cash Deck are an Australian company and are connected with over 120 banking institutions that allows you to log in to your online banking and have your statements retrieved and automatically sent to us.

Financial Profile

In this section you can provide the information about your;

• Living Expenses

• Assets

• Liabilities

• Other income not related to your primary employment (ie, dividends or family allowance)

 Review and Submit

This is an overview of the sections you have completed. Once you have completed all the sections click Submit and we will be notified.

What you’ll need to complete the Client Centre Portal

To ensure a quick turnaround for your application, it’s important to complete the fields with the most accurate information. You may need to refer to the following documents when completing the Client Centre;

• Your mobile phone to receive the access code

• Recent payslips (last 3 months)

• Identification documents

• Information about your current debts including balances, current repayments and limits

• Balances and limits for any buy now/pay later accounts such as AfterPay or Zip

• Mothers maiden name. Ensure you enter your mother’s maiden name (her full name prior to marriage). This information will be used by the lender when your loan documents are sent out.

Access to the Client Centre Portal

Once you click on the link provided in the invitation email, the system will automatically send an SMS access code to the mobile number you have provided us with. You’ll need to enter the code to get access.

Assets and liabilities

• Ensure you list ALL your assets, no matter how small, including;

• real estate, motor vehicles, boats and caravans

• business equity, cash management, charge over cash etc

• savings, investment savings and cheque accounts (please list each bank account separately)

• gifts (including money from a family member to assist with your property purchase)

• home and contents (always include the estimated value of all your furniture)

• managed funds and term deposits, shares and superannuation

• jewellery, antiques, and collectables (select OTHER as the asset type for these)

• Ensure you list ALL your liabilities, no matter how small, including;

• credit cards and line of credit

• HECS or HELP debt

• hire purchase and car loans

• mortgage

• outstanding ATO / taxation debt

• personal loans

• store cards, buy now/pay later cards such as AfterPay

Frequently Asked Questions